Refund policy
Delivery & Returns
At Prymvila, we aim to provide a smooth and satisfying shopping experience. However, if you need to return or exchange a product, we’re here to help.
📩 To request a return or exchange:
WhatsApp: 8527447406
Email: support@prymvila.com
Shipping Policy
• Orders are delivered within 3–7 working days, depending on your location.
• We offer both Cash on Delivery (COD) and Prepaid payment options.
• Get a ₹50 discount on prepaid orders above ₹450.
• A ₹50 COD handling fee applies to Cash on Delivery orders. Shipping charge of ₹60 is applicable on orders below ₹450.
• Free shipping on orders above ₹450.
• Please ensure your address details are complete and accurate to avoid delays.
Cancellation Policy
• Orders can be cancelled only before they are shipped.
• To cancel, contact us via WhatsApp or email.
• Refunds will be processed to the original payment method within 4–5 working days.
• Once the order is shipped, cancellation is not possible.
Return & Replacement Policy
We offer an easy return and replacement process to ensure customer satisfaction.
Eligibility for Returns
• Return request must be raised within 48 hours of delivery.
• Product must be unused and in original condition with all tags intact.
Damaged / Wrong / Missing Product
If you receive a damaged, incorrect, or missing item:
• Share clear images and an unboxing video with us.
• We will arrange a replacement at no extra cost.
Unboxing Video Requirements:
• Must clearly show the package label with Order ID
• Should be continuous (no cuts or edits)
• Product should be clearly visible
Without proper unboxing video proof, claims may not be accepted.
Return for Other Reasons
If you wish to return a product for any other reason:
• You can request a return within 48 hours
• A full refund will be issued after quality check
• Product must be returned in original packaging
👉 Note:
• Return pickup is not available
• Customer must self-ship the product
• Return shipping cost is borne by the customer
Return Process (Self-Shipping)
• Pack the product securely to avoid damage
• Use original packaging (if available)
• Ship via a reliable courier service
• Share courier details with us
Quality Check & Refund
• Once we receive the product, it will undergo a quality inspection
• If approved, refund will be processed within 7–10 working days
• If product is found used, damaged, or incomplete, refund may be rejected
Quality Check & Refund
• No returns will be accepted for used or damaged products
• All tags, labels, and packaging must be intact
• Improper packaging may affect your refund
❤️ Customer Satisfaction
Your satisfaction is our priority. We aim to resolve every issue quickly and fairly.